Mirrors of Albion

Mirrors of Albion Problems and Glitches

Post here about any problems or glitches you encounter in Mirrors of Albion!  Anyone who has problems with the game after updating to iOS 7, please submit a support ticket with Game Insight.  here is the link:  http://www.game-insight.com/support/gethelp.  We are expecting an update to fix the problems early next week.

 

 

321 thoughts on “Mirrors of Albion Problems and Glitches

  1. Aggie

    I am having the same problem as Tonya and some others. I updated the latest version and the game plays up, Again. It goes to the load page, loads 100% then goes back to my home screen. This problem has happened so many times and I’m really sick of it. Faux it please.

    Reply
    1. Stephanie

      I was able to play just fine until about 20 minutes ago and now it is doing the same thing as others have noted about it loads and then exits. Very frustrating….

      Reply
  2. Tonya

    I have ran the spring updated as well as the hd. Not I can not play the game it all. Nit acts as if it is loading but then exits out. This has been going on for several days.

    Reply
    1. Gina

      I am having the same problem. It gets to 79 percent and shuts down. I cant even download the update without getting an error.

      Reply
  3. Leah

    The latest update – spring wedding has a big glitch. I and many others can only get into the original three rooms, Alice’s house, secret detective and detectives house. No indication whether they are responding to issue or not.

    Reply
  4. Aggie

    When I go to certain locations, it’s telling me to download to HD graphics. I try to but it tells me that I’m not connected to the Internet when I am. I can’t enter these locations until I do this. Help.

    Reply
    1. celine

      J’ai exactement le même problème ! Et je ne peux donc visiter que trois lieux, le reste est bloqué car on me dit que je n’ai pas de connexion internet…Quelqu’un a-t-il résolu le problème ?

      Reply
    2. Bettina

      I have The Problem too. I can Not Open any rooms, it. Say loading Hd. Graphics, it Says nö Internet, but it is Not right Internet WLAN is on,
      Please help

      German: ich habe das gleiche Problem, ich kann einige räume nicht öffnen, soll Hd. Graphics runter laden, aber dann steht da ich hätte kein Internet, aber WLAN ist an…..
      Hilfe !!!!

      Reply
    3. Yetta

      I have the same problem. Once again after an update the game doesn’t work properly! As a protest we all should stop purchase crystals! First they have to prove that they are trustworthy! The consumer is not being made king, but once again taken for a fool

      Reply
  5. karpfen

    Probleme bei Annahme der geschenke das bild wird sofort eingefroren,habe seit kurzem das problem das ich bei weiter geben von Energie keine bilder mehr von den freunden habe sondern nur noch ziffern.
    Alles seit dem letztem win update.

    Reply
  6. Debora Mondeaux

    Why are my diamonds being taken when I am not purchasing anything? I just watched them go from 139 to 121 and all I was doing was turning in my rewards after playing a scene, I’m not appreciating spending money for diamonds and then they just disappear, also purchased a key yesterday and it was supposed to be 72,500 and I was charged 150,000 coins

    Reply
    1. admin Post author

      Debora, I am so sorry you are going through this. You should write to GI to get reimbursed for your lost diamonds.

      Reply
    2. Jarede

      I was saving for a 800,000 key and was just a few hundred short. Today I signed in and had only 600 in gold. I wrote admin a note. Waiting to hear back but I am afraid I will get the same reply I have got ton with ever other issue – “Please send a screen shot”.

      Reply
  7. Aggie

    Hey guys my game froze again last night. This is the second time. It’s very frustrating. Please, can you fix the problem again.

    Reply
  8. Hope

    I haven’t played this game in several months but I just went to update it and play and it has me starting back at level 1. Help!

    Reply
  9. JK73

    Does anyone else get frustrated opening all the Mystery Gifts? If you have quite a lot of them it takes a long time to scroll down to the Mystery Gift each time in the inventory – can they only be opened one-by-one? If so, couldn’t they at least be at the top of the inventory list to save some time?
    Apart from that, loving the game!

    Reply
        1. admin Post author

          I wish I could answer, JK! I am just a regular player and have no control over how GI designs or administers the game :(

          Reply
          1. JK73

            Okay thanks. Can now open 10 at a time, and they are now top of the inventory list. Maybe someone with influence reads this after all!

            Reply
    1. Christine Crossley

      I you got to ur backpack at bottom of screen and then find the mystery gifts you should get an option to open 10, at a time. Hope this helps

      Reply
  10. Donna Pettit

    I cannot visit friends, give or receive gifts. It goes to the main menu each time and I have to reopen the game. Is there a solution?

    Reply
  11. Aggie

    Yay, my game is finally up and running again. Guys you need to update to the latest version. It should work. Question- is it possible to play Albion and Mystery Manor at the same time?

    Reply
    1. swizzle k

      hmm is it working 100% for you? i can’t visit my friends! everytime i try to do so, it crashes! do you have that problem?

      Reply
  12. Aggie

    It has been ages now, but I still can’t open my game. I try a few times a day and still nothing. I’m losing hope. Will this problem be fixed or should I just give up? I’m missing out on all the Christmas events.

    Reply
  13. Aggie

    Finally an update. It updated fine. I got all excited and tried to load my game again after 4 days and still it’s not loading. This is crap. What the hell is going on. I spent my own money on this game and its still stuffing up. What do I do? Any suggestions? After the update did anyone’s game work?

    Reply
    1. Sstox

      Nope! Day 5 for me and I have sent a ton of info to Yana from GI, nothing yet. I was told they are working on the issue…. I just lol.

      Reply
    2. Littlefield

      I am also “fast asleep.” I got the Christmas update, but the game will not open. Very disappointed. I had been playing 6 months and just got to level 100. Any chance this will be fixed?

      Reply
  14. Tomioneer

    What does it mean if your friend’s “fast asleep”?
    I can’t visit/gift/message some of my friends, and when I try to, GI tells me that they’re sleeping and pressing the “Wake Up” button does nothing at all.

    Reply
  15. Amoebajack

    In case any of my friends are wondering what happened to me, I received a message last week that I was banned for cheating. I immediately contacted tech support, but no one will tell me I allegedly did – only that I can start over if I want to. At level 88, I have no desire to start over. If this doesn’t get resolved, I will be done with the game. Thanks to everyone that helped me and sorry I won’t be able to help you in the future!

    Reply
      1. Aimee / Amoebajack

        Well, they won’t even tell me what I did wrong. I have a choice to start over from level 88 to 1 or nothing. I have gone round and round but they won’t even tell me what I did. :(. Looks like I am done with this one.

        Reply
  16. Aggie

    Hey Donna,
    Same thing happened to me. I haven’t played for two days now. I keep checking twice a dy to see if the problem is fixed, but its not yet. I’m fearing that when they fix it, I will lose everything.

    Reply
    1. Sstox

      Day 5 for me, sent ALL info requested from GI and nothing!!! About to contact iTunes to tell them this game is a farce. Lol

      Reply
  17. KC

    My android tablet was crashing and Mirrors of Albion were not working so I had to a factory reset. Now i’ve lost all the progress I had in this game and want to recover it back. Please help as I do enjoy this game.

    Reply
  18. Donna

    In the middle of the day yesterday the Mirrors of Albion stopped loading. I get the front page for a few seconds and then back to my iPad screen. Turned it off and back on, same problem. Sent to Game Insight, too early for a response. Everything else works fine.

    Reply
    1. Vicki

      Yesterday my game started crashing. I try to load and I get the screen briefly then nothing. I’ve tried rebooting and resetting etc. Nothing! Help!!!

      Reply
    2. Anne

      That happened to me Donna,I even tried going through Apps site.,but still no response.,don’t want to close down and start again!!!

      Reply
  19. Heroine

    UGH I think I’m gonna cry. I lost everything. My phone did an update and I’m back to 0. All my friends, collections, same crashing problems are there. Oh man, I hope I have the strength to restart. It will be painful but…they should tie the data to an online account like other games.

    I feel so defeated haha

    Reply
  20. M A Dorman

    2 days ago, the game asked me for my name and gender before it would let me continue with gifts and friends. I finally gave in and answered the questions. Since then I have received no gifts and no requests for gifts. Anyone else have this problem?

    Reply
    1. lilly

      I had the same problem. They have changed your id. That’s the reason you cant receive gifts from your friends. I asked them to reinstore my old id. They told me to delete all my friends and send new friend requests. how can i do this if i dont know their id?

      Reply
  21. zaya

    Hi. When i open game it says “unable to connect to server. Check your internet connection and try again. my wifi is connected no problem. How i play game help me all

    Reply
  22. swizzle k

    BEST PART! I tried to email support BUT!! it just replied with an auto-generated email asking me to give a more complete complaint to the gethelp link that the moderater of this forum put above. WHICH ISNT WORKING it just says “ERROR 404″ instead.

    so warning!! dont update to the latest version!!

    Reply
    1. TampaAnna

      Swizzle, please say that it isn’t so! I was out of synch with the version from Thanksgiving until the day before yesterday when the iTunes Store got the 1.9 update; I updated from there and all works well. What platform are you playing on and how did you download the update? I play on an iPad and always update from the iTunes Store. Since you’re one of my friends, I’ll see what I can find out, k?

      Reply
      1. swizzle k

        Thanks! I tried to let Game Insight know that their GetHelp page is down, but they just sent another automated email asking me to fill it up again. Does anyone have any advice on what to do about this???

        Reply
  23. swizzle k

    I just downloaded the latest update (the Thanksgiving special) and my game has DIED! Now whenever I try to play, it goes back to the tutorial. This is terrible!!!!!

    Reply
  24. Aggie

    Hi Guys,
    I now have access to kill the gryphons to obtain items for the psychotherapist location. I’m on level 35. How and where do I get the bows and arrows to detain the gryphons? I looked in every location that I have access to and clicked on all my criminals as well. No one has them. Help.

    Reply
  25. Heroine

    I also installed an update (Android) and now my entire phone crashes and the game won’t open unless I clear the cache, force stop the game and restart the phone. So I have to do that each time I want to play, and don’t want to lose my progress either so I’m not uninstalling haha. Oh man, what these games do to us…

    Customer support is…weird. They don’t tell you what they’re doing but they do email you a few days later telling you they’re closing your ticket unless you have another issue. Ok, but what about the first issue!!?? So I’m just waiting for another update and hope it fixes itself.

    Reply
  26. Sstox

    Recently updated my iPad and it changed my ID, I can access friends list but cannot send or receive gifts, any suggestions?

    Reply
      1. Sstox

        Bought a new iPad air and now I have noticed it has changed my user ID, I still have friends list but cannot send or receive gifts or messages.

        Reply
  27. Kja

    My game is frozen and won’t load? I have already had to redownload this game once before and when I did I had to start over and I was on level 45. Now I’m on level 68 and if I lose all that I’m done with this game!

    Reply
  28. Julie Arnold

    Hi all..is anyone else having the same problem..

    I cant visit or gift my friends keeps telliing me I dont have the latest update but when I go to android play store it seems there no update available..its so frustrating as this happened just a few weeks ago and was sorted but now has happened again..theres no point in raising a ticket with support as I did this several weeks ago and still havnt had a reply.

    Reply
    1. Luciano

      It is happening on the iPad too. I have the latest version, but I can’t ask for gift or visit my old friends. The new friends ( added after the 1.18 (8005) update ) are working fine.

      Reply
      1. Julie Arnold

        Hi all..is anyone else having the same problem..

        I cant visit or gift my friends keeps telliing me I dont have the latest update but when I go to android play store it seems there no update available..its so frustrating as this happened just a few weeks ago and was sorted but now has happened again..theres no point in raising a ticket with support as I did this several weeks ago and still havnt had a reply.

        Reply
    2. Julie Arnold

      I currently have version 1.17 (6611) so obviously theres the problem…apple have updates way before android users..this is so annoying updates should be available at the same time.

      Reply
      1. Luciano

        I don’t think the problem is the version. My son has the same version as I do and his game is working normally. Something happened with my game/account.

        Reply
  29. Detective LC

    I’m playing on ipad, and I constantly get some pop up about a cocoa error and Game Center. It causes my game to crash repeatedly! Anyone else experiencing this? So annoying.

    Reply
  30. Kja

    I’m not able to visit friends, it says internet error connection and my internet is working fine, also I’m not getting any gifts. The game was working correctly until around 3 this afternoon

    Reply
    1. Melanie Yankovic

      I’ve had this for almost a week now and I’m really fed up! No gifts, can’t ask for gifts or visit friends. I sent a support ticket through but no solution yet. Come on GI please sort this out ASAP for iPad users

      Reply
  31. Alexandria

    I’m getting “No loaded asset for this ID please restart application”. For 2 days now and can’t play the game. Do I have to erase and start over? Playing it on computer/facebook.

    Reply
  32. Heroine

    So this isn’t really a problem, and yes, I’m only on level 22 but I’m wondering whether the bazillion goals I have will ever let up. I mean, I love having all that stuff to do, and I know some things take a long time to accomplish but it’s so much that I don’t even know what the “story” is anymore. A girl goes missing, all of a sudden I’m banishing topiaries and giving out candy.
    I don’t read any of the gibberish anyone explains anymore cause even when I complete a simple goal like visiting a location, 3 other goals pop up afterwards. Mind you, it’s not gonna affect my play but it would be nice to be immersed in the story a little more. It’s so overwhelming.

    Reply
    1. Detective LC

      Hello! I’m a level 59, and so far, they don’t let up. Some do disappear and reappear when they have “specials”, ie, the monsters around halloween (and other times), the valentines ones, etc. I used to feel really overwhelmed by it all, but over time you get used to it and its nice to have other things to work on when you are just sort of stuck with a task. That, and completing tasks gets you experience, gold, or other things that help you along.

      My best advice for following a story line is to watch the missions that have to do with the five petal flower. I’m working on my last two petals, but I’m pretty stoked at the thought of using the five petal flower since its been my oldest mission since I first started playing!

      Hope that helped some :)

      Reply
      1. Heroine

        Thanks LC that helped a lot. I guess it’s true, if they weren’t all there I’d be complaining I’m bored. I’ll try to slow down and remember to read cause after all, I’ll use up my energy too fast then sit around waiting either way. Yeah I have nothing better to do haha. Ok that makes me sound sad but unfortunately I’m between jobs so might as well enjoy.

        Reply
  33. Nancy Schultz

    Silly question for most of you, but I have avoided going through the Facebook Friend process because I do not want every friend I have to be subjected to each move or level I achieve. If I fill out my ‘name’ and ‘female’ will the info be confined to only others who play Mirrors? Will my entire Facebook Friends list ‘see’ what I do? I feel I am missing tons of crystals because each time I complete an achievement, I have the option of letting Facebook know for 10 crystals. But I don’t want ‘everyone’ on Facebook to know!

    Reply
  34. detective9

    Ugh. So the latest update to ios was not matched with an update for android. Android users are constantly prompted that they need to update their outdated version – but no new update has been released!

    Presently Android users cannot:
    - receive new wall requests from ios users
    - gift from old wall requests (the gift button is blacked out)
    - visit ios users
    - request gifts from ios users
    - scroll past ios users to request gifts from android users (never could, but it’s more problematic in these circumstances!)

    We can still:
    - communicate with ios users using the “reply” button on old wall requests
    - gift to ios users via the “choose a gift” tab (no way to tell what they need though)
    - receive thank-you gifts from most everyone

    All of these problems lately seem to be driving players away. A bunch of my neighbors did not return from the last debacle, and now I’m down to only about 10 friends that I can actually “access”. Bummer.

    Also: Does anyone else have issues with comparison mode? Sometimes I can plainly see an item that does not match up in the two views, but it doesn’t respond to touch – as if the item isn’t really “there.” When I use a hint, the game crashes, but this is the only way I have found to escape from being stuck. Any ideas/tips for dealing with this, if you’ve seen it before?

    Reply
    1. TampaAnna

      iPad users may have a new issue. Apple just released iOS 7.0.3. Now I don’t know how everybody else feels, but I plan to delay applying this update until I see how other MoA iPad players fare with this update.

      Reply
        1. TampaAnna

          Happy and very relieved to report that the update to iOS 7.0.3 had not caused any probs with Mirrors of Albion in the 6 days since it was installed. Yea!

          Reply
    2. Heroine

      I sent them a ticket with that issue. I was fed up of looking like a lunatic tapping on the rake or broom that so obviously was the unmatched item but it just wouldn’t select it.

      I only recently picked up the game, and I’m also on Android so can’t visit anyone, and since a lot of apple users reported losing everything after the update, I’m wondering if we will too, should they release an update for us soon.

      I have a general question…what’s with the professions? I have friends that are Bankers…I’m an investigator. Does it mean anything? Does it have anything to do with the way you play?

      Reply
      1. admin Post author

        Heroine, your profession determines what kind of tip you can leave a friend. Bankers leave tip that increase gold. The other 2 types leave either increase exp. points or increased chance of finding an item. If you want to know your profession, you have to ask a friend to tell you since we can’t see our own, lol.

        Reply
        1. Heroine

          That’s interesting… So your profession is picked for you? Kinda funny haha

          Actually you can see your own profession when you click on your player name, just above the Ok and Close buttons.

          Thanks

          Reply
      1. Heroine

        Well I haven’t had any more glitches for a few days now, and I just updated and can click on all items in comparison mode.
        I also have no idea which of my friends are on Apple vs Android but I think it’s all okay now. I can visit everyone except those who need to update, it’s like being on the other side of a wall.

        Reply
  35. Aggie

    Hi,
    I’ve been given green mystery boxes as gifts from my new friends. They are great. How do I send my friends these gift boxes/where do I get these gift boxes from?

    Reply
  36. aphrona

    Just as everything is returning normal, suddenly this new version is released. I was too quick to think a second before updating it, only to find: 1.most friends have not updated it yet and so I can’t visit them; 2. there is a new feature, where many, many friends are “fast asleep” and I cannot do ANYTHING with them. There is a “Wake Up” button; however, no matter how I push it, nothing happens. Friends are still “fast asleep”… This game is ridiculously more frustrating with every updating.

    Reply
    1. admin Post author

      They do the pillow head thing in Mystery Manor too. It sends your friend some kind of message. Coif they start playing again, you get a little gold and a collection item or coffee (energy). And only 1 of my friends has updated :( Did you notice they added new items to find in the rooms, aphrona?

      Reply
      1. aphrona

        Yes, Admin. I tried a couple of rooms. There are new items, and sometimes new locations and new appearances for old items. The whole setting is a lot brighter than before too, which is good.

        Reply
  37. Aphrona

    The gifting function returned, but still not getting as many gifts and thanks. Maybe some friends have stopped playing it. : (

    Reply
  38. Aggie

    Hi. I’m on level 11 and need to get into the Confectionary Shop. It keeps telling me I need a key. How do I get it? I have so much to do but can’t get in. Help.

    Reply
    1. admin Post author

      Just keep playing Aggie and keep checking the Confectioner’s Shop. It will eventually allow you to buy a key with gold coins. Not sure what triggers it. You may need to be at Level 12 before this happens.

      Reply
  39. Laurie

    I need an item from specific criminals to turn in collections, however I have noticed the criminals are no longer in the city. A popup comes up telling me so, when I click “find” on the item. In this case, how am I supposed to find the needed items from them?

    Reply
    1. admin Post author

      I have it on one of mine too. I am just working on my other quests until they show up. Or you could look for them in your friends manor.

      Reply
  40. Rianra

    Today I suddenly stopped getting any gifts. I can send them to others, but haven’t gotten a single thank you gift all day. Is anyone else having this problem?

    Reply
    1. admin Post author

      We are all having this problem, Rianra. We were told it is because GI is working on the servers and it will be fixed soon.

      Reply
      1. TampaAnna

        There is another problem for iPad users. Has anyone else noticed that when you earn golden stars by searching a location, that the golden star challenge is not updated? The challenge states that I should collect 10 golden stars, bur notes that I have 0! I go “onward” and collect a star, but my tally remains at 0. Interesting enough, my inventory of golden stars is maxed at 100/100! Where are the extra stars going and why am I still being challenged to collect 10? Anybody?

        Reply
        1. admin Post author

          Since the golden stars am out at 100, if you have 100, no stars count towar your quest unless you lower the amount in inventory by exploring the island, secret garden, or railway.

          Reply
    2. Jan

      me too! I have not cheated either! also I am to travel across time lines and have to change my ipad time! wtf??? thanks for punishing me to play your game! I met alot of very nice friends in this game, and spent ALOT of $$!! too bad i might never talk to them again!

      Reply
    3. Frustrated

      Yes…me too! I did not get a gift all day yesterday or this morning…I usually get 50…i actually tried to send myself a gift from another device and it did not come through so something is definitely wrong!

      I think this updatehas many glitches! Game insight please fix!!! I also do not get gifts for visiting all friends…only the first 25 or so…used to get gifts from all of them. Anyone else having this prob too?

      Reply
    4. Stella

      Yeah…Same with me. I have this Problem Since tuesday…I havn’t Fond anything about it right now. Please let me know if you find solutions. If you send me your Email I’ll let you knows, too.

      Reply
      1. Jan

        Still not receiving gifts and no info from game sight. Maybe they don,t care about the people who already gave them a lot of money.

        Reply
    5. TampaAnna

      Hooray! I’ve got 7 msgs on my wall and I have 5 gifts! I play on iPad, so I’m hoping the the GI Team has resolved the problem across all of the platforms.

      Reply
  41. Lirio

    I’m on level 26. all of a sudden I’m not longer able to visit friends. I get a “Visiting friend failed. Internet connection error”. Ideas?

    Reply
    1. admin Post author

      In the upper left corner, click on your game name and a little screen will pop up allowing you to change it.

      Reply
    2. Frustrated

      Ever since I updated to the latest version of albion, I only get money, experience, and the occasional gift for visiting 20 or so of my friends..Not for visiting them all. Is there a limit now to the number of friends you can get compensation for visiting each day?

      Reply
      1. Aphrona

        According to my observation, the number seems to increase with my reputation. If my reputation is 28, I can get reward for visiting about 30 friends.

        Reply
    1. admin Post author

      If you are on IPad, go to Settings > Privacy > Twitter > then turn Mirrors of Albion to the “off” position.

      Reply
      1. Kja

        This didn’t work for me on my ipad, as Mirrors is not listed under my twitter account but the post continue. I really wNt the post to stop because they post constantly!

        Reply
  42. Sheerluck

    My wife and I play all the time but we can’t visit each other’s city. Says Internet error. Is it because we use the same wifi?

    Reply
  43. Lola

    Who can help me! How can i fix this problem?? When i enter the news there is written”you are suspected of rolling back the time.all your social features in the game have been locked”! How can i fix it???

    Reply
  44. Max

    Got all Social Features blocked because I changed the Time Zone. Kidding me? Is is permanent? Will dellte this crap app then. If they do not want me, I do not want them.

    Reply
    1. Jennifer

      I got a warning about changing the date/time. Said that it would block “social features” if I did it again. I was able to put the date back to current, but now I’m afraid to do it again. Did it completely lock up the game?

      Reply
    2. Sportschick

      I had a similar issue. Traveled across 3 time zones with a couple of stops and my ipad kept setting itself to the correct time zone but I was accused of rolling back time and it blocked my social features. Do they come back at all? This is crazy.

      Reply
      1. admin Post author

        Sportschick, you have to write to cust support at GI and explain what happened. Only they can fix it.

        Reply

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